A branch has two healthy circuits, yet an application keeps using the link you did not expect. Before changing circuit priorities, separate three questions: did the intended rule match, was the preferred path eligible, and what did the configured selection mode actually optimize? This troubleshooting matrix is designed to answer those questions without turning a narrow application issue into a branch-wide routing change.
Scope: Prisma SD-WAN ION path policies, not PAN-OS Policy-Based Forwarding or the separate PAN-OS SD-WAN plugin. The tables below are original operational worksheets, not recorded customer incidents. Device tests are proposed, not executed. The current Administrator’s Guide is the reference for policy controls; the older Dynamic Path Selection paper supplies background on affinity and session behavior, not a universal description of every newer selection mode.[2][1]